With so many complaints about security of passengers being poised allover the place, London has come out to strip Uber of it’s License to operate in the big city of the United Kingdom where they cited a pattern of failures that placed passenger safety and security at risk.
San Francisco-based Uber immediately said it plans to appeal to the Transport for London’s decision. Because of the appeal, nothing will change for passengers and drivers who use the Uber app for the time being, but the ban represents a huge blow to the ride-sharing firm, which has worked to improve its reputation as a friend rather than foe to regulators under current CEO Dara Khosrowshahi.
TFL had first suspended Uber’s license in 2017, flagging concerns with the company’s approach to safety. Following that initial move, Uber had twice been granted a temporary license to continue operating in the city.
Despite making a number of positive changes and improvements, TFL has identified a pattern of failures by the company including several breaches that placed passengers and their safety at risk.
Despite addressing some of these issues, TFL does not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time.
London is Uber’s biggest European market and a key driver of its revenues beyond the U.S. It has faced increased competition in the U.K. capital from the likes of Estonian start-up Bolt and French rival Kapten.
Transport for London decision to revoke Uber license could affect the company greatly
In its announcement, London’s transport authority said it took issue with a change made to Uber’s identification systems that allowed unauthorized drivers to upload their photos to other Uber driver accounts. According to TFL, this allowed them to pick up riders as though they were the booked driver in at least 14,000 trips.
“This means all the journeys were uninsured and some passenger journeys took place with unlicensed drivers, one of which had previously had their licence revoked by TfL,” the regulator said.
The watchdog also claimed that dismissed or suspended Uber drivers were able to create an account and carry passengers, and added “several insurance-related issues” led the regulator to prosecute the company earlier this year.
Uber however, state that they have since put up measures to investigate all drivers to ensure that they do not have any unauthorized drivers on the platform.
“We have robust systems and checks in place to confirm the identity of drivers and will soon be introducing a new facial matching process, which we believe is a first in London taxi and private hire.” Continued the message from Uber.
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Author: Moses Echodu
Moses is an avid Sports and Tech enthusiast. He loves to keep up to date with all the latest information and research on some of the most compelling stories.